Privacy Policy

Welcome to QBet's Privacy Policy. This document explains how QBet (“we,” “us,” or “our”) collects, processes, stores, and protects your personal information when you access or use our website qbets.gb.net and associated services. By using our platform, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

The entity responsible for the processing of your personal data is QBet Ltd, a company registered in the United Kingdom, with its registered office at 123 Betting Street, London, EC1A 1AA. For any privacy-related queries, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data necessary to provide and improve our services, including but not limited to:

  • Full name (first and last names)
  • Contact details such as email address, phone number, and postal address
  • Date of birth and gender to verify age and identity
  • Account registration details and preferences
  • Financial information related to deposits, withdrawals, and transactions
  • IP address, device identifiers, and browser information
  • Usage data including login times, pages visited, and gameplay activity
  • Verification documents for identity confirmation and compliance with legal obligations
  • Data relating to responsible gambling and self-exclusion where applicable
  • Information from third-party sources such as credit reference agencies and fraud prevention services

We do not collect sensitive personal data such as racial or ethnic origin, health information, or biometric data unless voluntarily provided for responsible gambling or verification purposes.

3. How We Use Your Personal Data

Your personal information is used for the following purposes:

  • To create and manage your QBet account and provide our services
  • To verify your identity and age in compliance with UK Gambling Commission (UKGC) regulations
  • To process financial transactions securely, including deposits and withdrawals
  • To comply with legal and regulatory obligations such as anti-money laundering (AML) and combating the financing of terrorism (CFT)
  • To communicate with you about your account, service updates, and important notifications
  • To manage promotions, bonuses, competitions, and marketing communications (subject to your consent)
  • To personalise your experience and tailor offers based on your preferences
  • To monitor and detect fraudulent or suspicious activities to protect users and the platform
  • To conduct internal research, analysis, and improve our services
  • To support responsible gambling initiatives and manage self-exclusion requests

4. Legal Basis for Processing

We process your data lawfully under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal bases include:

  • Your explicit consent, where required (e.g., marketing communications)
  • Performance of a contract (providing you with gambling services)
  • Compliance with legal and regulatory obligations
  • Our legitimate interests, such as fraud prevention and improving our services, provided these do not override your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Typically, data related to your account and transactions is kept for a minimum of five years after account closure or last activity, in accordance with UK Gambling Commission requirements and financial regulations. Certain data, such as self-exclusion records, may be retained longer to comply with legal obligations.

6. Your Marketing Preferences

We will only send you marketing communications if you have given your consent. You can manage your marketing preferences or opt out at any time by adjusting your account settings or using the unsubscribe link in our emails. Please note that opting out of marketing does not affect our ability to send you essential service-related messages.

7. Cookies and Tracking Technologies

QBet uses cookies and similar technologies to enhance your experience, including:

  • Ensuring website functionality and security
  • Remembering your preferences and login details
  • Analysing website traffic and usage patterns
  • Delivering personalised advertisements and offers

You can control cookie settings via your browser; however, disabling certain cookies may affect your ability to use all features of our website.

8. Sharing Your Information

Your personal data may be shared with:

  • Third-party service providers such as payment processors, IT service providers, and marketing agencies
  • Regulatory and law enforcement authorities where required by law or regulation
  • Credit reference agencies and fraud prevention organisations
  • Affiliated companies within the QBet group
  • Any third party you have authorised us to share your information with

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. This includes encryption, firewalls, access controls, and regular security assessments. Despite these measures, no data transmission over the internet is completely secure, so please exercise caution when sharing information online.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure (“right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time without affecting prior processing
  • The right not to be subject to solely automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframe.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection in the UK. For more information, visit the ICO website at https://ico.org.uk.

13. Responsible Gambling

QBet is committed to promoting responsible gambling. If you feel that gambling is affecting your wellbeing, please seek support. Useful resources include GamCare, which offers confidential advice and support for gambling-related issues.

Last updated: 01.06.2024