Responsible Gambling at QBet

At QBet, we are committed to providing a safe and enjoyable gambling environment for all our customers. We understand that whilst gambling can be an entertaining pastime, it can also lead to problems for some individuals. As a licensed operator in the United Kingdom, we adhere to strict responsible gambling standards set by the UK Gambling Commission and are dedicated to promoting safer gambling practices.

Our Responsible Gambling Tools

We provide a comprehensive range of tools to help you maintain control over your gambling activities:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits help you manage your spending effectively.
  • Loss Limits: Establish boundaries on how much you can lose over a specified period to protect your finances.
  • Wager Limits: Control the maximum amount you can stake on individual bets or within set timeframes.
  • Session Time Limits: Set reminders or automatic logout times to help you take regular breaks from gambling.
  • Reality Checks: Receive pop-up reminders showing how long you have been playing and how much you have spent.
  • Self-Exclusion: Temporarily exclude yourself from gambling for periods ranging from 24 hours to six months, or request permanent exclusion.
  • Account Closure: Permanently close your account if you wish to stop gambling altogether.

Recognising Problem Gambling

Gambling should always remain a form of entertainment. You may have a gambling problem if you:

  • Gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
  • Chase losses with bigger bets
  • Lie to family members or others to hide the extent of your gambling
  • Feel restless or irritable when attempting to cut down on gambling
  • Risk or lose important relationships, jobs, or educational opportunities because of gambling
  • Rely on others to provide money to relieve desperate financial situations caused by gambling
  • Spend more time or money gambling than you can afford
  • Neglect work, school, or household responsibilities due to gambling

Safer Gambling Guidelines

To maintain a healthy relationship with gambling, we recommend:

  • Set a budget before you start and never exceed it
  • Only gamble with money you can afford to lose
  • Never chase your losses
  • Take regular breaks and don't gamble for extended periods
  • Don't gamble when you're upset, angry, or depressed
  • Balance gambling with other activities and hobbies
  • Never borrow money to gamble
  • Keep track of the time and money you spend gambling

Self-Assessment and Support

If you're concerned about your gambling habits, we encourage you to take our self-assessment questionnaire or contact our dedicated Responsible Gambling team at [email protected]. Our trained staff are available to provide guidance and support.

Account Management and Exclusion

Temporary Self-Exclusion: You can exclude yourself for periods from 24 hours up to six months. During this time, you will not be able to access your account or receive promotional materials.

Permanent Exclusion: Contact our customer support team to request permanent account closure. Please ensure you withdraw any remaining funds before requesting closure.

GAMSTOP: As a UK-licensed operator, we participate in GAMSTOP, the national self-exclusion scheme. You can exclude yourself from all UK-licensed gambling sites by visiting www.gamstop.co.uk.

Protection of Minors

Gambling is strictly prohibited for anyone under 18 years of age. We employ robust age verification procedures and recommend:

  • Keep your account details secure and never share them with minors
  • Use parental control software to restrict access to gambling sites
  • Log out of your account when not in use
  • Never save passwords on shared devices

Getting Help

If you or someone you know needs help with gambling problems, support is available from these organisations:

  • GamCare: Free confidential support and advice. Call 0808 8020 133 or visit www.gamcare.org.uk
  • Gamblers Anonymous: Support groups for problem gamblers
  • BeGambleAware: Information and support for safer gambling
  • Gordon Moody Association: Residential treatment and support

Contact Us

For any questions about responsible gambling or to request support, please contact our Responsible Gambling team at [email protected] or through our live chat service.

Remember: Gambling should be enjoyable. When the fun stops, stop.